Services

We are always willing to take the time to understand what you really need and then provide customised solutions for your industry's characteristics and specific challenges.

Service concept: all around the customer

01

Attentive service, thoughtful service，always by your side

Meeting the expectations of our customers is our aim, we do not only answer questions, but also provide them with personalised solutions.
02

Fast response, every second counts

We are committed to responding as quickly as possible in any situation to ensure that we provide you with the best solution to your problem in the shortest possible time.
03

A team of professionals you can trust

The customer service team consists of experienced professionals with deep product knowledge and service skills who are able to respond quickly to customer needs and problems.
04

Multi-Channel Feedback, Flexible and Efficient

We provide a variety of customer service channels including telephone, email, online chat, etc., to ensure that customers can conveniently choose the communication method that best suits their needs.
05

Tracking and feedback，worry-free throughout

From the moment a customer requests a service, our service team will follow up and ensure that the problem is solved. We communicate with our clients on a regular basis and provide feedback on progress to ensure customer satisfaction.
06

Improvement and Innovation, Continuous Development

We constantly listen to our customers' feedback and suggestions, and continuously improve our service processes and quality. Moreover, we are actively exploring innovative ways to provide better quality and more convenient service.

Common Problem

Q

Belt length deviation problem (different length)?

A

Different models, length of the V-belt length deviation range is different, the implementation standard for the national standard GB/T11544, round mold (below 2700 length) production can meet the use of the matching group, plate (above 2701 length) production needs to be clear matching requirements, measuring the length of the matching group after delivery.
Q

How to select belt?

A

Belt selection needs to include the power of the equipment, speed, diameter of the main/passive wheel, startup frequency, and whether there is a tension wheel.
Q

How to detect fakes?

A

Trademark specifications, smells
Q

Is the belt heat resistant?

A

The temperature range of the belt is determined by the belt rubber type natural rubber (-30~70℃), neoprene rubber (-40~85℃), EPDM rubber (-40~120℃)

Services

Service concept: all around the customer

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Common Problem