[Sanlux Co., Ltd.] (hereinafter referred to as “[Sanlux]”, “us” and “our”) is fully aware of the importance of privacy to you and will respect your privacy. Please read and understand this "Privacy Policy" (hereinafter referred to as "this policy") before submitting personal data to [Sanlux]. This policy applies to the websites owned and operated by the [Sanlux] Group. This policy introduces the information practices of [Sanlux] websites, including what information is collected, how such information is used, with whom such information is shared, and how such information is protected.
This policy explains how we handle your personal data, but this policy may not cover all possible data processing scenarios. The [Sanlux] website may contain links to other websites. [Sanlux] is not responsible for the privacy practices or content of these other websites.
The purpose of our formulation of this policy is to help you understand the following contents:
How [Sanlux] collects and uses your personal data
How [Sanlux] uses cookies and similar technologies
How [Sanlux] discloses your personal data
How to access or modify your personal data
How [Sanlux] protects your personal data
How [Sanlux] processes the personal data of minors under the age of fourteen
Third-party providers and their services
How your personal data is transferred globally
How this policy is updated
How to contact [Sanlux]
How [Sanlux] collects and uses your personal data
Personal data refers to information that can identify an individual when used alone or in combination with other information. Such data will be submitted directly to us by you when you use our website, product or service, and interact with us. For example, when you create a [Sanlux] account or contact us for support; or we obtain it by recording how you interact with our website, product or service, for example, through technologies such as cookies, or receiving usage data from software running on your device. Where permitted by law, we will also obtain relevant data from public and commercial third-party sources. The data we collect depends on the way you interact with [Sanlux], including the websites you visit or the products and services you use, etc., including name, gender, enterprise name, position, address, email address, telephone number, login information (account and password), photos, certificate information, etc. We also collect the information you provide to us and the message content you send to us, such as the query information you enter or the questions or information you provide to obtain customer service support. When you use [Sanlux] products or services, you may need to provide your personal data. In some cases, you can choose not to provide personal data to [Sanlux], but if you choose not to provide it, [Sanlux] may not be able to provide you with relevant products or services, nor can it respond to or solve the problems you encounter.
We may use your personal data for the following purposes:
(a) Create an account.
(b) Fulfill your transaction or service request, including fulfilling orders; delivering, activating or verifying products or services; providing training and certification and managing and processing training and certification results; participating in online or offline activities; making changes as requested by you or providing the information you request (such as marketing materials and white papers for products or services); and providing technical support.
(c) Contact you with your consent; send you information about products and services that may interest you; invite you to participate in [Sanlux] activities, market research or satisfaction surveys; or send you marketing information. If you do not want to receive such information, you can unsubscribe at any time.
(d) Send you important notifications, such as notifications of operating system or application updates and installations.
(e) Provide you with a personalized user experience and personalized content.
(f) Certify and manage suppliers and business partners, communicate with suppliers and business partners or conduct business.
(g) Conduct internal audits, data analysis and research to improve our products and services.
(h) Analyze business operation efficiency and measure market share.
(i) Troubleshoot errors when you choose to send us error details.
(j) Synchronize, share and store the data you upload or download and the data required to perform uploads and downloads.
(k) Protect the safety of our products, services and customers or users, and implement and improve our loss prevention and anti-fraud plans.
(l) Comply with and enforce applicable legal requirements, relevant industry standards or our policies.
[Sanlux] may also collect and use non-identifying data. Non-identifying data refers to data that cannot be used to identify an individual. For example, [Sanlux] will collect aggregated statistical data, such as website traffic. The purpose of [Sanlux] collecting this data is to understand how users use their own websites, products and services. In this way, [Sanlux] can improve its services and better meet customer needs. [Sanlux] may decide to collect, use, process, transfer or disclose non-identifying data for other purposes on its own. We will try our best to isolate your personal data and non-identifying data and use these two types of data separately. If personal data is mixed with non-identifying data, it will still be treated as personal data.
When [Sanlux] processes your personal data, we will comply with the requirements of applicable laws and process it based on an appropriate legal basis, including:
· Process your personal data to fulfill the contract when responding to your transaction or service request;
· Process your personal data based on your consent;
· When contacting you, conducting marketing or market research, improving our products and services, implementing and improving our loss prevention and anti-fraud plans and other purposes to process your personal data, we will be based on our or third-party legitimate interests. These legitimate interests include enabling us to manage and operate our business more effectively and provide our products and services; protecting the safety of our business, systems, products, services and customers; internal management, complying with internal policies and procedures; other legitimate interests described in this policy, etc.;
· We may also process your personal data based on compliance with and enforcement of legal obligations.
How [Sanlux] uses cookies and similar technologies
2.1 Cookies
To ensure the normal operation of the website, we sometimes store small data files named cookies on computers or mobile devices. A cookie is a plain text file stored on a computer or mobile device by a web server. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, websites can store data such as user preferences to better serve users. The purpose of [Sanlux] enabling cookies is the same as that of most websites or Internet service providers enabling cookies, that is, to improve the user experience. With the help of cookies, websites can remember a user's single visit (using session cookies) or multiple visits (using permanent cookies). With the help of cookies, websites can save settings, such as the language, font size and other browsing preferences of a computer or mobile device. This means that users do not need to reconfigure user preference settings every time they visit. If a website does not use cookies, then every time a user opens a web page, the website will treat the user as a new visitor. For example, if you log in to a website and then go to another page, the website will not recognize you and you will be logged out again. [Sanlux] will not use cookies for any purpose other than those described in this policy. You can manage or delete cookies according to your preferences.
In addition, we may also use local storage objects (LSOs) such as Flash cookies and HTML5 to store content information and preferences. Suppliers and partners who provide certain functions or display advertisements on our website according to your web browsing activities will also use LSOs such as HTML5 to collect and store information. Various browsers may provide their own management tools to delete HMTM5 LSOs.
You can clear all cookies saved on your computer. Most web browsers have functions to block cookies. But if you do so, you need to change the user settings manually every time you visit our website.
How [Sanlux] discloses your personal data
In cases where certain services are provided by authorized partners of [Sanlux], [Sanlux] will share your personal data with such partners as described in this policy. For example, when you buy [Sanlux] products online, [Sanlux] must share your personal data with logistics service providers in order to arrange delivery or arrange for partners to provide services. In addition, as an international company, we may share personal data among other language sites of [Sanlux].
In cases where applicable legal requirements or in response to legal procedures, [Sanlux] may also disclose your personal data to relevant law enforcement agencies or other government agencies. [Sanlux] will also disclose your data when there is a reasonable need, such as when it is necessary to disclose for the purpose of executing a contract and we believe it is necessary and appropriate to prevent physical damage or property loss or investigate possible or actual illegal acts.
How to access or modify your personal data
You should ensure that all personal data submitted is accurate. [Sanlux] will do its best to maintain the accuracy and completeness of personal data and update this data in a timely manner.
In cases where applicable laws require, you may have the right to access and obtain specific personal data we hold about you; request us to update or correct your inaccurate personal data; refuse or limit our use of your personal data; and request us to delete your personal data. If you want to exercise relevant rights, please click here to give us feedback online. For security reasons, you may need to provide a written request. If we have reasonable grounds to believe that these requests are deceptive, unfeasible or violate the privacy rights of others, we will refuse to process the requests.
In cases where applicable laws require, when [Sanlux] processes your personal data based on your consent, you also have the right to revoke your consent at any time. However, revoking consent will not affect the legality and effectiveness of our processing of your personal data based on your consent before revocation, nor will it affect our processing of your personal data based on other appropriate legitimate bases.
If you believe that our processing of your personal information does not comply with data protection laws such as the Personal Information Protection Law, you can contact the statutory data protection agency.
How [Sanlux] protects and retains your personal data
[Sanlux] attaches great importance to the security of personal data. We adopt appropriate physical, management and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage or loss. For example, we will use encryption technology to ensure data confidentiality; we will use protection mechanisms to prevent data from malicious attacks; we will deploy access control mechanisms to ensure that only authorized personnel can access personal data; and we will hold security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal data. We will do our best to protect your personal data. However, please note that no data transmitted over the Internet can be guaranteed to be 100% secure. Therefore, although we will take appropriate measures to protect your personal information, [Sanlux] cannot determine or guarantee the security of the information you provide to us or obtain from our website. Therefore, when using our website, you should bear the risk yourself. For information on how to report security issues, matters or possible events to [Sanlux] and the [Sanlux] information security team, you can contact us at [liz@sanlux.org] at any time. In the event of a personal information security incident, we will promptly notify you and report to the regulatory authorities in accordance with the requirements of laws and regulations.
We will retain your personal data for the period required to achieve the purposes described in this policy, unless a longer retention period is required or permitted by law. Because different scenarios and products and services are different, the storage period of data may be different. The standards we use to determine the retention period include: the time required to retain personal data for the purpose of completing the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving the performance and quality of products and services, ensuring the safety of systems, products and services, responding to possible user inquiries or complaints, problem localization, etc.; whether the user agrees to a longer retention period; whether there are special requirements for retaining data in laws, contracts, etc. As long as your account is necessary to provide services for you, we will retain your registration information. You can also choose to 注销 your account. After you 注销 your account, we will stop providing products and services based on that account and delete your corresponding personal data without special legal requirements.
How [Sanlux] processes the personal data of minors under the age of fourteen
Our products, websites and services are mainly for adults. Minors under the age of fourteen may not create their own user accounts without the consent of their parents or guardians. In cases where personal data of minors under the age of fourteen is collected with the consent of parents, we will only use or disclose this data when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect minors under the age of fourteen. If [Sanlux] finds that it has collected the personal data of minors under the age of fourteen without obtaining verifiable parental consent in advance, it will try to delete the relevant data as soon as possible.
Third-party providers and their services
To ensure a smooth browsing experience, you may receive content or web links provided by third parties outside [Sanlux] and its partners (hereinafter referred to as "third parties"). [Sanlux] has no control over such third parties. You can choose whether to visit the links, content, products and services provided by third parties.
[Sanlux] cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please refer to the privacy protection policies of these third parties.
How is your personal data transferred globally
[Sanlux] is a global company. Where permitted by law, we may share your personal information within [Sanlux] (including subsidiaries, affiliates and parent companies) or with our suppliers and business partners, and may transfer information to other countries or regions where we conduct business. In addition, since we may not have a data storage center in your country, your personal data may also be transferred to a data center in a region outside your country for storage. In such cases, [Sanlux] will take measures to ensure that the data we collect is processed in accordance with the requirements of this policy and applicable laws. Including when the personal data of data subjects located in the European Union is transferred to countries or regions that are not recognized by the European Union as having an equivalent level of data protection, [Sanlux] will use various legal mechanisms, such as signing standard contract clauses approved by the European Commission or requesting your consent to cross-border transfer of personal data, or implementing security measures such as data anonymization before cross-border data transfer.
How is this policy updated
[Sanlux] reserves the right to update or modify this policy from time to time. If our privacy policy changes, we will publish the latest version of the privacy policy here. If we make major changes to the privacy policy, we may also send you change notifications through different channels, for example, by posting notifications on our website or sending emails (to the email address specified in your account). Where required by applicable data protection laws, we will also seek your consent for any major changes that affect how we use your personal information. We recommend that you regularly check this page to learn about the latest information on our privacy practices.
The updated or changed policy takes effect immediately upon notification. If you do not agree to the updated or changed policy content, please stop using the relevant services immediately; otherwise, your continued use will be regarded as acceptance and consent to the updated and changed content of this policy.
How to contact [Sanlux]
If you have any questions, comments or suggestions, please contact us. We will reply within thirty days. If you are not satisfied, you can also file a complaint through the following channels: customer complaint form.
When [Sanlux] processes your personal data in accordance with this privacy policy, the [Sanlux] entity that responds to your request, contacts you, provides you with products or services or enters into or is about to enter into a contract with you is the controller of the relevant personal data. The contact information of each [Sanlux] entity can be viewed by clicking here.
Dispute resolution
In case of any dispute over the content or implementation of this policy, all parties shall resolve it through communication and negotiation; if negotiation fails, a lawsuit shall be filed with the people's court where [Sanlux] is located.
Last updated date: October 2024.
